Frequently Asked Questions
Where do I ship my device to?
Please send all packages to:
972 S Bartlett Rd
Bartlett, IL 60103
Do you offer a warranty on your repairs?
We absolutely do! We are very confident with our technicians and offer a 60 Days Limited Warranty on all of our repairs from the date we ship your device back to you.
How long will my repair take?
We have an unbelievably quick turn around rate on all of our repairs. Our technicians are literally working around the clock because we know that you don't want to be without your device for too long. Repairs are done on a first come first serve basis, but selecting the overnight priority shipping option puts your repair at the top of the list for almost immediate turnaround!
Do I have to pay extra for parts and/or labor?
Of course not. Our prices include diagnosis, parts, and labor. We do not add any hidden fees/charges. In the event that we find something else wrong with your device during the repair process you will be immediately notified whether or not to proceed with the additional repair.
I'm not 100% sure what's wrong with my device, what should I do?
Don't worry, simply select the diagnostic option for your specific device and send it to us. We will diagnose the problem and let you know what needs to be done. From there you can either decide to move forward with the repairs or request that we send your device back to you. All you pay for is the shipping!
How do I know if my iPod or iPhone battery needs to be replaced?
Depending on the frequency of use, the battery in your iPod or iPhone should last between 12 and 18 months. If your battery is only holding a charge for one or two hours and then dies suddenly, most likely the battery is fatigued and needs to be replaced. Sometimes, an iPod or iPhone won't even start up if the battery is dead. The best way to determine if your battery needs to be replaced is to connect it to an AC power source using the cable that came with your iPod or iPhone. If the device powers on and functions properly when connected to this power source, but shuts down a few minutes after being disconnected, you more than likely need a new battery.
What will you guys do with my old battery?
We are committed to protecting the environment. If you opt to have us replace your battery, we hand the old, original stock battery over to an approved handler of hazardous material, who disposes of it in an environmentally-friendly manner. If you wish, we can return your old battery along with your serviced iPod - just let us know during check-out.
What if you are unable to repair my device?
In the unfortunate event that your phone is beyond repair (i.e. the logic board is destroyed) we will call you and ask if you would like us to return the phone or we may offer to purchase the phone and recycle the parts. We will NOT charge you for repairs that cannot be completed.
How do I know this is not a scam? Can I trust your business?
Yes! We are an established business that has been repairing Electronics successfully since 2009. We haven't lasted this long by stealing people's personal property. If you have any concerns, please feel free to call us @ 888-501-9632
and speak with us about our company!
What do you do with the broken parts that you replace?
We recycle all broken parts with local electronic recycling firms to help the environment. If you would like to receive any of the pieces that we replace, simply request it while ordering and we will gladly send you back the damaged parts.
What if I get my device back worse than it was before?
This will NEVER happen. We have been in the repair business for over 5 years and we have a plethora of experience. All repaired units are rigorously tested and go through our quality control department to ensure that everything is in working order before we return your device to you.
What all do I need to send in?
The only thing that we require is your broken device. Do not send in any external cases, cables, or accessories. If you want to remove the sim card you may choose to do so or you can leave it in. Please include the confirmation page emailed to you once you have purchased the repair. If you do not have access to a printer, please make sure your Name, Address, and Order Number are included in the box you ship your device in. This helps us keep track of your device and allows for a faster and more convenient service.
Will you download anything off of my device?
Absolutely not. We respect the privacy of the content on your device. We will never download any information, including: contacts, pictures, music or data. If you decide to lock your device please be aware that it will limit our ability to test certain functions on your device that may include camera, signal antenna, and headphone jack. We strongly urge you to keep your device unlocked.
Do you buy broken devices?
We sure do. Tekkies is all about helping the environment, one broken device at a time. Please call or send us an email in regards to what device you are looking to sell. We will promptly get back to you with a quote.
I don't feel comfortable paying on the website. Do I have any other options?
We understand that not everyone is comfortable putting their credit card information online. We would like to assure you that our payment system is 100% secure. If you still feel uncomfortable about paying online, you may call us @ 888-501-9632
and place the order over the phone.
I really want to do business with you but I found a cheaper place online. Do you price match?
We understand that there are a lot of repair sites out there. Some of them are good, and some of them are untrustworthy. Since we are not sure if they are using high quality parts and providing quality service, please contact us and let us know which site you found the lower price on. Even if we are not able to match the competitor price, we may be able to offer you a discount. We are flexible!
What if I don't want to proceed with the repairs?
If you decide that you do not want to have your device repaired, just let us know, and we will return the device back to you using the same shipping method you selected at checkout. We do keep the initial evaluation charge in this situation, to cover the labor spent to evaluate your device. You are never obligated to proceed with a repair.
Will you install a part that I bought from somewhere else?
We have found that the large majority of the iPod and iPhone parts that are being sold online range from inferior to worthless. We only install our own parts so that we can stand behind the quality of our repairs.
Can I perform the repair by myself?
In some cases, yes. Battery replacements for many of the iPod models can be safely done using one of our battery replacement kits. However, more recent Apple devices like the iPod nano, iPod touch, and iPhone have batteries that are soldered in and/or are very difficult to open without breaking. More complex repairs such as LCDs, outer glass screens/digitizers, hard drives, scroll wheels, headphone jacks, etc. are best left to our trained technicians to perform.
What if you find something else wrong with my device?
If we find that there are issues with your device that are beyond what you originally sent it in for, we will immediately notify you via email to please give us a call so that we can discuss it with you in person. We do not just assume you want the additional repairs. Only after we discuss all the options with you will we carry out your wishes, whether that means sending back the device un-repaired, completing just the repair that you ordered initially, or completing the additional repairs that were brought to your attention.
I tried fixing my device myself and failed, what do I do?
This happens quite a bit. If you started repairing your device and have found yourself lost, simply add the Diagnosis Repair to your cart and send us your device. We will diagnose your device and call you with a repair estimate. Please remember to include all disassembled parts in your shipment. Please note that any device that has been previously open will not be covered in the 60 day warranty.
What about nicks, dents, or any other minor damage to my device?
We suggest that you carefully look over your device before you pack it up. Make a mental or written note of any dings, scratches, dents, smudges, cuts, nicks, and other damage that may or may not be apparent. The more that you can prevent the device from moving around inside the package during shipping, the greater the chances it will arrive at our shop without damage. Once the device is in our hands, we take great caution to avoid scratches and other damage while the device moves from one stage to the next (including the final stage when we pack it up and send it back to you), but it is always good if you have a good idea of its' overall condition before shipping it to us.
Do you need my iPhone's pass code?
Yes we do. If there is a pass code on the phone it hinders our ability to test all the functions of the phone. Please provide your pass code with the iPhone when you send it in for repair. If you do not wish to provide your pass code, certain phone functions including but not limited to; the camera, wifi and bluetooth cannot be tested and cannot be garmented.
Do you offer wholesale pricing for bulk parts orders?
Yes, please contact a customer service representative at 888-501-9632
for a wholesale price list and minimum order quantities.
Do I need to make an appointment to bring an iPhone or game console to one of your repair locations?
No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any iPhone or other devices related needs.